Frequently Asked Questions
Answers to the most common questions about our services
Booking & Scheduling
How do I book a cleaning?
You can book instantly online through our
booking page. Select your service type, home size, date and time, and complete your booking in minutes. You'll receive an email confirmation right away.
How far in advance do I need to book?
We recommend booking at least 48 hours in advance to ensure availability. Same-day bookings may be available depending on our schedule — contact us directly to check.
Can I set up recurring cleanings?
Yes! We offer weekly, bi-weekly, and monthly recurring cleaning plans. Recurring clients receive priority scheduling and consistent pricing.
What is your cancellation policy?
We ask for at least 24 hours notice for cancellations. Cancellations with less than 24 hours notice may be subject to a cancellation fee.
Services & Pricing
What's the difference between a standard clean and a deep clean?
A standard clean covers routine maintenance — vacuuming, mopping, bathroom and kitchen surfaces, dusting, and general tidying. A deep clean goes further with baseboards, inside appliances, cabinet fronts, window sills, and more. We recommend a deep clean for first-time clients.
Do you bring your own supplies and equipment?
Yes — we bring all cleaning supplies and professional-grade equipment. If you have a preference for specific products or have allergies, let us know and we'll accommodate where possible.
How is pricing determined?
Pricing is based on the type of service, the size of your home or space, and any add-ons you select. You can see our pricing on the
pricing page or get an instant quote when you book online.
Do you offer commercial cleaning?
Yes. We clean offices, retail spaces, medical facilities, and more. Contact us for a custom commercial cleaning quote.
Payment
How do I pay?
We accept all major credit and debit cards through our secure online booking system. Payment is collected at the time of booking.
Is my payment information secure?
Yes. All payments are processed through Stripe, a PCI-compliant payment processor. We never store your card details on our servers.
General
Are you licensed, bonded, and insured?
Yes. Quick Turn R&C Services LLC is fully licensed, bonded, and insured in the state of Maryland for both residential and commercial cleaning.
Do I need to be home during the cleaning?
No, you don't need to be home. Many of our clients provide entry instructions and we handle the rest. Your home and belongings are fully protected under our insurance.
What areas do you serve?
We serve Gaithersburg, Rockville, Bethesda, Silver Spring, Germantown, Frederick, and the greater Washington DC metro area. Not sure if we cover your area?
Contact us to check.
Still have questions?
We're happy to help. Reach out and we'll get back to you quickly.
Contact Us