1. Who We Are
Quick Turn R&C Services LLC ("we", "our", "us") is a professional cleaning company based in Gaithersburg, Maryland. We operate at quickturnrc.com and can be reached at contact@quickturnrc.com or 240-914-8708.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website or services.
2. Information We Collect
We collect information you provide directly to us:
- Contact information: Name, email address, phone number
- Service information: Address, service preferences, scheduling details
- Payment information: Credit card details (processed securely by Stripe — we never store card numbers)
- Account information: Username, password (encrypted), account preferences
- Communications: Messages you send us through our contact form or chat
We also collect information automatically:
- Browser type and device information
- Pages visited and time spent on our website (via Google Analytics)
- IP address and general location
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Process and confirm your cleaning service bookings
- Send booking confirmations, receipts and service reminders
- Communicate with you about your account or services
- Process payments and prevent fraud
- Send newsletters and promotional offers (only if you subscribed)
- Improve our website and services
- Comply with legal obligations
4. Information Sharing
We do not sell, trade or rent your personal information to third parties. We may share your information with:
- Stripe: For secure payment processing
- Google Analytics: For website analytics (anonymized)
- Tawk.to: For live chat support
- Gmail/Google: For sending transactional emails
- Law enforcement: When required by law
All third-party service providers are contractually obligated to protect your information.
5. Data Security
We take the security of your information seriously. We use industry-standard measures including:
- SSL/HTTPS encryption on all pages
- Bcrypt hashing for all passwords
- JWT tokens for secure authentication
- Rate limiting to prevent brute force attacks
- Stripe for PCI-compliant payment processing
However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials private.
6. Cookies
We use cookies to improve your browsing experience. Types of cookies we use:
- Essential cookies: Required for the website to function (login sessions)
- Analytics cookies: Google Analytics to understand how visitors use our site
- Chat cookies: Tawk.to for live chat functionality
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data
- Opt out of marketing emails at any time
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at contact@quickturnrc.com.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- 📧 contact@quickturnrc.com
- 📞 240-914-8708
- 🌐 quickturnrc.com
- 📍 Gaithersburg, Maryland 20878